OUR IT SERVICES
IT consulting and advisory are services we offer to companies which need help in choosing the right software or modifying currently used system.
We’ll help you choose the best solution:
- the purchase of a ready-made software and its implementation by Kotrak specialists,
- the development of the system that you use and customising it to your needs.
Our consultants will carry out a thorough analysis of your needs. This way they will be able to advise the optimal solution, both functionally and financially.
Teaching you and your co-workers how to use the system is an integral part of the implementation. We also remember about our clients after implementation. We offer professional Technical Assistance, to ensure a proper functioning of implemented IT solutions.
The main purpose of the IT audit is to establish how effectively the company is using implemented software. The next aim of the IT audit is to exclude potential threat sources, that are:
- unproductive software areas,
- out of date licenses,
- ineffective use of IT system functionalities.
By conducting the IT audit we’re able to determine your current needs, to predict and define the needs which result from business processes within the company and those which can arise in the future.
IT audit is conducted in line with strictly defined procedures, created by our experienced experts.
Our offer of IT outsourcing allows you to reduce costs and improve your IT performance. With a large team of specialists, we are able to provide professional IT services.
Over 25 years of market presence gave us extensive experience in resolving IT problems. With a team of 95 specialists, we will support your business professionally, timely and quickly.
Areas covered by IT outsourcing:
- administration/systems maintenance
- technical support
- equipment and software servicing
IT outsourcing enables our clients to optimise the effectiveness of IT activities within the business.
Ongoing monitoring of IT reduces:
- IT systems downtime and stoppage
- system breakdowns
- awaiting technical support time
We specialise in developing: desktop, mobile, internet and database applications. We create software accordingly to Agile methodology, which leads to a full understanding of your needs.
We develop apps in:
- Microsoft .NET Framework
- WPF + MVVM
- HTML5 + CSS3 + MVC
Standard implementations. Business processes are often similar in the case of small companies, and they can be supported by standard ERP system functionalities. In such case, you can start using the system in just a few days from its implementation. This is possible because of our dedicated team involving specialists in the areas of finance, logistics, production and management.
Customised implementations. In the case of bigger projects, in multi-branch or international companies, or operating complicated processes, our consultants and implementation specialists are supported by a team of software developers. This gives us the possibility of expanding standard features.
The implementation methodology developed by us aims for:
- effective exchange of information between the client and implementation team
- determining particular steps within the implementation process
- defining the rules to be followed in predicted situations
- minimising the unpredicted situations
IT software implementation is a service we provide regardless of the company’s size and location. The project includes the analysis of needs, IT software implementation, training and Technical Assistance. Apart from software implementation, we offer IT systems integration and the integration of equipment.
If you’ve been successfully using an ERP system for years, but you’d like to implement an additional function or to conduct a full IT systems integration – it’s possible with the Kotrak team!
We conduct all kinds of implementations, from software through equipment to Business Intelligence. With a team of 95 programmers, consultants and implementation specialists, as well as with over 25 years’ experience in IT, we’re ready to take up any challenge.
The integration of IT systems is always preceded with needs analysis, which helps meet all client’s expectations. We design and develop tools enabling us to combine a few systems into one.
Thanks to IT systems or equipment integration, the data from multiple sources is delivered to one system, enabling easier processing, conducting analyses and producing reports.
Technical Support is a dedicated department in our company, made up of expert consultants and specialists in technical service. Technical Support is available during out of office hours according to the clients’ needs.
What do you gain?
- individual notification panel for each client within the system
- a dedicated assistant assigned to each client
- immediate telephone help for smaller issues
What makes us different?
- Free trial available
- A dedicated assistant for each customer
- Remote assistance
- Up to date information about the status of your log
- Up to date information about the payment status
- Being on time
- Jira – a notification system available to customers
- Guaranteed assistance hours
We offer our services on almost all continents. In our international projects, our specialists are in charge of the implementation and adaptation of ERP systems to legal and tax requirements of the country, as well as the unification with headquarters and remaining branches systems.
Many years of experience and language fluency ensure the success.
So far we’ve successfully conducted about a dozen of international implementations, e.g. in:
- the United Kingdom
- the USA
- South Africa
- Czech Republic
- the Netherlands
OUR CLIENTS TESTIMONIALS
Kotrak Group proved to be a professional business partner. They conducted our needs analysis and proposed relevant solutions. Kotrak developed a customized Web Service for us, enabling the integration of Comarch ERP XL with our online shop. They also implemented a B2B application as part of the Contractor’s Desktop module. (…) Our staff training and the entire implementation process were smooth and successful.
Mariusz Hanczka, Corin
We highly recommend Kotrak Group who showed great commitment and professionalism during the project. Thanks to such attitude, the project carried out in difficult conditions (two companies in the process of integration) was successful. With no hesitation we can give positive recommendation to Kotrak. Their work contributed a great deal to the success of Comarch ERP XL in our business.
Adam Zaremba, De Heus
(…) We can rely on the ongoing support from the implementation partner Kotrak, who have an excellent understanding of our needs and a professional attitude to our queries. We’re very satisfied with technical assistance provided by Kotrak specialists and recommend them as a reliable business partner.
Krzysztof Bębenek, Promet
(…) The work with Kotrak Group ran smoothly and on a high level. We recommend Kotrak as a competent and flexible business partner and IT services provider.
Grzegorz Gorgol, Lenz
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- 190 specialists
- 90 software developers
- 35 consultants
- 7 branches
- 6 500 customers
- 30 leading technologies